FAQs
Are your services tax deductable?
Absolutely, Registered Social Workers are authorized as ‘medical practitioners’ under the Income Tax Act to claim medical expenses on income tax returns in all Canadian provinces excluding Nunavut, Northwest Territories, and Yukon
Visit www.cra.gc.ca/medical to learn more about claiming the METC. Each province may have additional credits available.
Are your services covered by benefits?
In most cases, Yes! Most insurance cover services from a mental health clinician, psychotherapist, social worker, councellor, therapist or other similar types of services, after every session we provide an invoice that you can submit to your benefits. We recommend reaching out to your benefits provider if you are unsure, and we are always there to help as well.
Are you still doing in person visits?
In order to attract some of the best therapists in Canada we are primarily an online clinic. However, we work to accommodate the specific needs of our clients, so please reach out and we will do our best to make appropriate arrangements with you. Any in person appointments have a 10% - 15% surcharge on top of the Psychotherapists current rate.
What’s the difference between a mental health therapist and a mental health physician?
A mental health therapist (clinical psychologist, social worker, or other mental health professional) uses psychotherapies such as cognitive behavioural therapy (CBT) to facilitate personal change through self-knowledge, emotional acceptance, and growth. A mental health physician is a general practitioner trained in diagnosing and managing mental health conditions, and can provide prescription medication, if necessary. We can refer you to a mental health physician if required.
Can online therapists prescribe medication?
A mental health therapist cannot prescribe medication, but you can get prescriptions from a mental health physician if they deem it necessary.
How long does each therapy session take?
Each session is 50 minutes in length. We also offer complimentary 15 minute consultations.
If all of your profits go to social causes are your therapists still good?
One of the benefits of having a small team is that we are able to hire for those that believe in our cause. All of our therapists are paid competitive wages but are motivated by a larger cause and purpose.
Cancellation Policy
Your therapist reserves your session time, but we understand your schedule changes. We have a 24 hour cancellation or change policy to avoid being charged for your appointment. You may cancel your session online or by informing your therapist by phone or email.